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Privacy Policy

1. Introduction

Waveney Tyre & Exhaust Ltd (“we”, “us”, “our”) operates vehicle tyre fitting, exhaust, battery, braking, and general garage services in the Lowestoft and Great Yarmouth area. We are committed to protecting your privacy and processing your personal data in accordance with UK GDPR whenever you visit our website, book services, or contact us.

2. Data Controller & Contact

Waveney Tyre & Exhaust Ltd
(Registered address per Companies House)
 01502 500515 ·  (Insert email from website)
Offering Class 1–7 MOTs, tyre fitting, exhaust/battery/braking work.

3. What We Collect

  • Enquiry/booking forms: name, contact information, vehicle registration, service needed, optional photos.

  • Communications: telephone, email, and in-person interactions.

  • Website analytics: anonymised IP, device/browser, visited pages, session duration via essential & performance cookies only; no advertising/profiling cookies used.

4. How We Use Your Data

  • Provide and complete services (tyre, exhaust, MOT, battery, brakes).

  • Send confirmations, reminders, invoices, and service updates.

  • Enhance our website via anonymised analytics.

  • Maintain records for legal, insurance, and accounting compliance.

5. Legal Basis

  • Contractual necessity: to fulfil service requests.

  • Legitimate interests: to operate and improve our business.

  • Consent: for optional communication or marketing.

  • Legal obligation: to retain records for VAT, insurance, or regulatory purposes.

6. Data Sharing

We do not sell or rent your data. We share it only with:

  • Service providers (hosting, email, analytics) under GDPR-compliant arrangements.

  • Insurers, warranty services, or law enforcement, when legally required.

7. Cookies & Tracking

  • Essential cookies: required for forms and site navigation.

  • Performance cookies: anonymised analytics only.
    We do not use advertising, profiling, or third-party tracking cookies.

8. Data Retention

  • Service booking records: kept for up to 7 years.

  • Analytics logs: anonymised session data deleted after 24 months; aggregated data stored as needed.

9. Your Rights

Under UK GDPR, you have the right to access, correct, delete, restrict, or port your data; withdraw consent; or lodge a complaint with the ICO. Contact us using the details above to exercise your rights.

10. Security

We protect your data with SSL encryption, secure UK hosting, access controls, firewalls, and staff training, following industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Updates

We may update this policy occasionally. Continued use of our site implies acceptance. The Effective Date above reflects the current version.

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